All products are handmade to order.
Fulfilment time: Please allow 1–3 business days for your order to be made and prepared for dispatch, before shipping times begin:
UK delivery: 1–3 business days
International delivery: 2–5 business days
All Orders are shipped using trusted carriers such as Royal Mail, DHL, FedEx, TNT, Yamato, or equivalent services.
Important Security Notice: We only use premium tracked services mentioned above. Please be aware that we (and our couriers) will never send you a text or email asking for additional 'redelivery' payments or personal bank details. If you receive such a message, it is likely a scam and should be ignored.
Military Addresses (BFPO/BP/PO): Please note that orders shipped to military addresses (BFPO, BP, or PO) are dispatched using Royal Mail. Customers may be required to pay customs tax/duty charges upon delivery.
Please Note: Delivery times may vary for remote locations. Estimated delivery times are indicative and may be affected by carrier schedules or local conditions.
Europe: Switzerland · United Kingdom - France - Germany - Italy - Spain - Ireland - Netherlands
North America: Canada · United States
Middle East: Qatar · United Arab Emirates
Asia-Pacific: Australia · Hong Kong · Japan · New Zealand · Singapore · South Korea
Central America: Panama
Where available, duties and taxes are included at checkout (Delivered Duty Paid – DDP).
In rare cases, depending on local customs regulations, additional charges may be requested by the destination country. Any such charges are the responsibility of the customer.
If you have questions about shipping to your country, please contact us at
info@tinsleybluebell.com
Occasionally, deliveries may be delayed due to factors outside our control, including:
Postal or courier strikes
Adverse weather conditions
Increased volumes during holiday periods
When your order is dispatched, you will receive tracking details and courier information.
Please ensure your delivery address is entered correctly and in full at checkout, including apartment numbers and relevant access details. Incorrect or incomplete addresses may cause delivery delays.
If your order has not arrived within the estimated timeframe, please:
Check your shipping confirmation email
Contact your local delivery office
Check with neighbours or building management
If you still require assistance, contact us at info@tinsleybluebell.com with your order number.
For packages marked as delivered but not received, please contact us at info@tinsleybluebell.com with your order number. We will investigate with our delivery partners and work toward a resolution. We are not responsible for packages confirmed as delivered by the carrier. All deliveries are tracked and require a signature.