Shipping & Delivery

We currently ship to:

United Kingdom · United States · Canada · Australia · New Zealand · United Arab Emirates

Orders to the United Arab Emirates are fulfilled internationally and shipped directly to customers. For any delivery-specific questions, please contact us prior to purchase.

Order Fulfilment

All products are handmade to order.

  • Fulfilment time: 1–3 business days

  • UK delivery: 1–3 business days (tracked)

  • International delivery: 2–5 business days (tracked)

  • Delivery times may vary for remote locations

Orders are shipped using trusted carriers such as Royal Mail, DHL, FedEx, TNT, Yamato, or equivalent services.

Duties, Taxes & Customs

Where available, duties and taxes are included at checkout (Delivered Duty Paid – DDP).

In rare cases, depending on local customs regulations, additional charges may be requested by the destination country. Any such charges are the responsibility of the customer.

If you have questions about shipping to your country, please contact us at
info@tinsleybluebell.com

Delays & Exceptional Circumstances

Occasionally, deliveries may be delayed due to factors outside our control, including:

  • Postal or courier strikes

  • Adverse weather conditions

  • Increased volumes during holiday periods

When your order is dispatched, you will receive tracking details and courier information.

Shipping Address Accuracy

Please ensure your delivery address is entered correctly and in full at checkout, including apartment numbers and relevant access details. Incorrect or incomplete addresses may cause delivery delays.

Missing or Delayed Orders

If your order has not arrived within the estimated timeframe, please:

  • Check your shipping confirmation email

  • Contact your local delivery office

  • Check with neighbours or building management

If you still require assistance, contact us at info@tinsleybluebell.com with your order number.

While we work closely with our delivery partners, Tinsley Bluebell cannot be held responsible for delays, lost, stolen, or misdirected parcels once confirmed as delivered by the carrier.